Hi, I am Talari Ganesh from Andhra Pradesh. I had placed an online order for one LG TV at website Kaunsa.com on 22 Jul 2013 (ORDER NO. KA/138434/WMPI8C8S dated 22 Jun 13). The product is not delivered to me till to date. When I had approached the customer support of kaunsa.com, they had informed me that the seller of the product is not able to deliver the booked product and advised me for a replacement voucher for the same amount. I had conveyed my unwillingness to buy other products and asked them to cancel the above order as they not in a condition to deliver me the booked item. I requested them to refund the paid amount Rs 14969/- through online transaction. I had followed up through e-mail several times and no positive reply received till to date regarding the refund. I request you kindly advise me to get the refund of paid amount at kaunsa.com.