kaunsa.com – non delievery of product and none refund of money

I ordered a Panasonic Lumix DMC-FH6 Camera from kaunsa.com on advance payment vide order no KA/161327/MSW1Q5TE on 12 Septrmber13. Item was to be delievered on 27 September 13 after 2 weeks, However even after 6 weeks, order had not been delievered. I had been speaking to their rude, inefficient and indifferent staff daily. They are liars of highest order. They keep telling lies that item will be delivered by today, but next day the answar is same. Of 197 plus complaint mails of mine, they replied to only once whcih show utter disregard and indiffrent attitude towards the customer. Ultimately they said that they’ll not be able to deliever my order. But on asking refund they very rudely told me that I can purchase anything else and money can not be returned and refunded. It had been an agonising and nightmarish experience seeing your money going down the drain.Also I ordered the camera to gift to my son, and giving explaination to him daily was heartbreaking. You can imagine effor required to make call daily and generate 197 email. Finally I want my money back and suitable lesson to kaunsa.com so that whatever i have gone through , no one else should go through. As recently as 28 oct , they have urn my moeny back as per their email.
My detail as under:-
Sarvjeet Singh
16/1 Gorkha Hill
wellington, Tamil Nadu
Pin : 643231
email: sarvo39406k@yahoo.co.in
Phone: 04232200562
Mob : 09486746672

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  1. Dear Sarvjeet Singh,

    Sorry for the inconvenience. This is to inform you that your concern listed 29 Oct 2013 has been noted and our team is working on it. We shall call you within the next 24 hours to give an initial update on the status of your complaint. For any further clarifications, please write to us at care@em.kaunsa.com and kindly mention your complaint number 369187 in your subject line.

    Thank You for your cooperation.

    Regards,
    Kaunsa.com
    Online Customer Service Team