kaunsa.com – refund of previous amoun and one replacement pending for 2 months

I bought a watch from Kaunsa.com, it was a faulty piece so i returned it to the website and i was given a voucher against the return. I used the voucher code and ordered a combo pack of 2 watches for a higher price assuming that i will have to pay only the balance amount. But the product arrived at my doorstep and i was asked for complete amount for the product. I contacted the website and i was told and assured that i have to pay the complete amount for th new product and the pending amount of Rs. 4200/- will be transfered to my account in 7 working days. I paid in full and accepted the product, after opening the box, i found one of the two watches was damaged and told about it to the website. They took the product in return and asuured to replace it in the 15 days. But till date I have neither received any refund nor the product. The website is a fraud and they will have to refund my Rs. 4200 and replace a broken watch.
Contact Number provided by the Website: +91-8826262359 and +91-1204111111
Web address: www.kaunsa.com

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