Luxury junction – wrong product

Reported By: Ishita

Contact information:
Luxury junction Surat
www.luxuryjunction.in

I have ordered shoes worth ₹2500 online from luxury junction. They sent me the wrong product. And when I tried t contact them they didn’t even picked up my call. They refused to talk on call. They are only communicating by chatting on WhatsApp. They are saying to courier back the product which I have received and then they will decide that how to deal with this situation. At the end I will be left with nothing with me. Not even the wrong sent shoes and not even the money. They are not giving me any surety. This is not the way an online service deals with the problem. I request that a strict action should be taken against these frauds. This must be stopped.
I received the wrong product and now they are not refunding my money not even they are sending me the right product. They are also saying me to courier back their sent product. Nothing will be left with me if I send the product back.

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