Madras Shoppe – Product not received

Reported By: Palak Jain

Contact information:
Madras Shoppe Chennai
Order Id – NR-047897
www.madrasshoppe.com

I had placed an order on 11th May’21 for a book- Kingdom Of The Wicked, with madrasshoppe.com. It displayed on their website that there was a lockdown till 24th may so they will send after that. They have still not dispatched it (27th June) and there is no response after mailing for information on order status on 20th June’21.
The order status has not been updated after 15th May’21. And I don’t know how to contact them further to atleast know if I will be getting the book or not. I will like to have my money refunded for the order I don’t think I will ever receive.
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2 thoughts on “Madras Shoppe – Product not received”

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  1. Hamsika Singh

    I had placed an order for the book Marketing Management & marketing cases in the Indian context Fifteenth Edition By Pearson with the order id NR-046469 on 21st April
    When I wrote a mail on 29th June, I recieved an update that the product had been delivered with the delivery details. The delivery has taken place is some other location than the one I had filled for. You guys have not responded to my follow up mails either.

  2. MADRAS SHOPPE

    We regret to inform you that the product you ordered is out of stock and is canceled.
    The ordered product is unavailable with the associated seller. We have checked with other sellers/distributors, Unfortunately, the product is not in stock with any of our sellers.

    We sincerely apologies for the inconvenience caused to you.

    We would like to inform you, the refund request has been raised and if any amount prepaid for this order will be credited to the source/mode of payment (Bank account, Wallets, etc) in 5-7 Business days.

    In case if it is not refunded due to some technical clutches please call 9344562268.

    This is a rare instance due to less stock availability with the sellers. We are working relentlessly to avoid such occurrences.
    Refund processed for the customer.
    REFUND DETAILS
    Order ID
    *****303891

    Refund Reference ID
    *****601400

    ETA For Credit To Customer
    30 Jun, 11:50 PM
    Refund Date
    30 Jun, 11:40 PM
    Remark
    Refund for the Book
    Refunded To

    Paytm Wallet 92••••9507

    Account
    20070000005806045515