— Assured gift not delivered.

I got a call & mail from mart2all (sales Representative Cell NO .–7053220644, mail ID –[email protected] ), informing me that they selected me for their promotional offer which they offered for selective customers on date 18/02/2016. To get this offer I need to pay Rs. 8787/ only. I was offered a combo kit ( diamonds, wrist watch, goggle, power bank) with assured gift (Samsung LED) of my choice.
I paid the mentioned amount in two instalments, first one by online through debit card & then by net banking . Amount is credited to IDBI Account no. 109102000035972, IFS Code – IBKL0000109 on date 22/02/2016. (Order No . – M2A-223147438 ). After three days, I received combo kit, but assured gift was missing . When I called mart2all customer care ( 01165100295), they said assured gift sealed by their logistic department due to pending service tax. When I called Mr. Gaurav Kapoor ( Logistic Head) – 7053220116, he was asking me to pay service tax about Rs. 3250. I asked him why mart2all didn’t informed me about service tax when I purchased order. He has no answer. I had sent mails to [email protected], [email protected], [email protected], but there is no response from them. Till date today, I have not received gift & all these people ( customer care, sale representative, Mr. Gaurav Kapoor ) are not receiving my phone. Mart2all is cheating with people by fake promotional offer.
So I request to this forum to help in getting back my money.

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