Mobile Fun India — Order no. 5169400 not received and payment not returned / No response

Hi, My name is Sandeep kaushik and i ordered a LG G4 back cover from on 23rd Nov. 2015 and the order number is 5169400.I have paid 850 rupees for fast service and while placing the order it mentioned that it will be delivered within 4 to 5 working days Now when I got the tracking number LW213151662GB but as per tracking info the product was received in Delhi from UK on 26th Nov. 2015 and afterwards there is no update. I wrote to their customer care team twice ticket no. NYS-686-19130 and SQC-821-37596 but there is no reply on their end. They do not have any contact number of Indian customer care. I have no idea how to reach them or get my money back as i have paid Rs. 3369.49 for this transaction. ——————————————————————————–… This is the now response i got on 6th Dec. 2015. ——————————————————————————–… Hi Sandeep, I am really sorry for the trouble you are having regarding this order. I read your complaint online and fully understand your frustration regarding this matter. It seems there has been a problem with your parcel as the tracking says it has not moved since 27/11. Please know I do understand this is unacceptable and I will contact the delivery company to take this matter further with them – I am sure you can appreciate that this is not usual service and from time to time errors do occur. Regarding this case we have 2 options we can reship it via an express service DHL Express so it will reach you this week or we can refund you. All I need is you to kindly complete the attached claim form so I can action your request and get this issue resolved. Once again I am sincerely sorry for this inconvenience – but I can assure you I will have this resolved urgently. Kind Regards, Charlotte Villiers Customer Relations Mobile Fun LimitedIf you have any further questions, do not hesitate to get in touch. Kind regards, Mobile Fun Customer Service Team Ticket Details Ticket ID: LQD-254-45842 ——————————————————————————–… Hi Charlotte, Please find the attached form for the refund of my order. Also, Would request you to send me confirmation mail on receipt of this form and also provide me a timeline for refund. All the details required are filled in the attached claim form. If case of no-response till Monday(14th Dec. 2015), i will send you the copy of court summon as a legal action. Thanks, Regards, Sandeep Kaushik +91-8470947880 ——————————————————————————–… Please note that i have already sent you the PDF claim form filled with the required details as a reply on ur mail on 10th Dec. 2015. There is no single person in Mobilefun who is being responsible enough to reply. THIS IS MY LAST WARNING. I WILL NOT SEND ANY MAIL/DOCUMENT TO ASK YOU FOR REFUND. AS NEXT WILL BE LEGAL SUMMON FROM CONSUMER COURT. EITHER YOU GUYS GET STRAIGHT AND REFUND MY MONEY OR I WILL DRAG YOU TO THE COURT AND WILL SUE FOR EVERYTHING YOU GOT.

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