Myvishwa Technologies Pvt. Ltd. — Withholding payment without delivering the product

Date-18/02/2016
Invoice No-161684540218
Description- We have ordered one book online for Rs. 220/- including shipping charges of Rs. 30/-. The payment was also made on the same day. Order delivery time was 3-5 days. After 6 days we got a mail of status of order that the book is out of stock and we were given option to get refund of Rs. 190/- or a replacement of book worth Rs. 190/- though we have paid Rs. 220/-.
We reverted to the mail that the stock is showing available on your site further we have made payment of Rs. 220/- and not Rs. 190/-. Why our money was forfeited for the reason of unavailability of stock.
It is almost fortnight to our payment and still we have not received our money back or the ordered book.The company is not reverting properly to the mail as well.
This is a fraudulent practice of receiving money in advance from customer then using it for own purpose and reverting as non availability of stock. We want to complaint about such malpractice of the company.
Our money is used for fortnight without interest and no product is delivered to us.
We expect a prompt resolution from your end so that our money will not be further misused and we get a reimbursement for the loss of blocked money for almost a fortnight.

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