naaptol.com – order no : 9441804 – non delivery of product

I ordered one bluetooth headset from naaptol.com with order no : 9441804 on 5th june 2014. i made payment of 2909 rs through sbi net banking. Till date i have not received the product. Customer care is telling they have dispatched the product but they are neither giving courier details, nor cancelling the order and refunding my money. Order was to be delivered in 10 days but it is already 18 days have passed since i ordered the product.

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