Naaptol.com – Unable to Get Replacement as Product received in Damaged condition

I had ordered 37-keys-melody-mixing-musical-elect toy from Naaptol online on 30 May 14. Order no.9374193 which was delivered on 04 May in Damaged condition. The same was reported to Naaptol customer cell immediately. Since then i have been complaining to them on their Customer cell and through e mails also but the damaged product is yet to be picked up. All i get is false promises from them. Now i feel they don’t intend to replace the product or refund me the amount Rs 1198. This is against their commitment.

Kindly Help

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