kaunsa.com – not refund money

I have ordered Karbonn A30 mobile phone on 11th julu2013 priced 7385.00 mentioned on kaunsa.com site, my order number is KA/145995/MW1IUJZF. THE delivery date of product was given 26th july 2013 but I have not received the product even yet. I contect with customer care number 01204835000. they told me that the product is out of order. then i asked for refound of amount paid by me. they told me to generate the ticket on their website . then i generate first ticket on 22nd august 2013 it’s number was Kaun/T145995/DEGK5UNR1K. THEN after 2 or 3 days after i again call to customer care. then they told me that the refund process is going on . I call them and they told me again and again like this. after few days i again generate a ticket on 14th september 2013 its number is Kaun/T145995/HX36YPDK4D. Now i call again them but their customer care representatives are again told me that ” we are starting the process of refunding the amount” they repeats only this single line again and again when i call them.

Now they are not returning the money which I have paid. and spend the money to call them aprox. 300 to 500. but they are only on single line that ” process is going on and we will refund in coming week ” but their coming week is not coming .

friends tell me, what i do

or please help me some one

shyam singh

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  1. Dear Shyam Singh,

    Sorry for the inconvenience. This is to inform you that your concern listed 24 Sep 2013 has been noted and our team is working on it. We shall call you within the next 24 hours to give an initial update on the status of your complaint. For any further clarifications, please write to us at care@em.kaunsa.com and kindly mention your complaint number 338022 in your subject line.

    Thank You for your cooperation.

    Online Customer Service Team