Online Shopping Complaint – received old and Used material

On August 23rd i had ordered on asus zenfone 7 earphone through this online and after more than 2 weeks o received the material .When i opened that box i was surprised because the material came was not i ordered and most shocking was ot was old and used material by somebody.Immediatly i mailed to the maxbhi and the customer care people told that i material came was the correct that i ordered.I send.the mail.with photographs and the informed them to check and clarify why they send the old.material.Now its.more than 6 days still i didnt got any message or clarification from these people.

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