PavoThemes – Payment not refund

I purchase a theme from pavothemes.com after looking refund policy
Refund – 30 days, no question asked
If you’re not happy with our product or support, you can ask for refund within 30 days, No Question Asked. Once refund request is sent, you will get a full refund. To request a refund please submit a request that contains your Transaction ID.

I have problem in installation of theme and want to refund but no reply about refund from pavothemes they ask support but not want to refund.

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