pepperfry.com – Misguiding customer with incorrect product description

pepperfry.com Reviews & Complaints

Reported By: Khoshal Gowda

Contact information:
pepperfry.com

Hi Consumer court,

I have ordered (ORDER #302847066)Metallic Single Size Bed from www.pepperfry.com ,on 02-Feb-2017 and same was delivered o 14-Feb-2017, The company website shows three images of the single cot with bed placed (https://www.pepperfry.com/single-bed-in-black-color-by-furniturekraft-1232845.html) however when the product was delivered it says we will need an additional sheet of plywood or metal which is not shown in the website image and misleading. I had severe health issues and I could not initiate a return of the product within seven days, I recovered from health issues and raised a return request on 25-Feb-2017 and company has rejected the return , I even requested for the exchange and they are denying it. Please help to get it the product returned.

This is a clear case misguiding the customers which should be checked.
Below is the link for the image of the actual product delivered,
https://drive.google.com/file/d/0Bx-vcqQrFbj4YjZhTjM0TzhnWDA/view?usp=sharing

Please look into this and offer help in this regard.

Regards,
Khoshal AR
email: [email protected]
mobile: 8722242500
Address: Vijayanagar, Bangalore, Karnataka

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