Richfeel Trichology Centre Reviews & Complaints
Reported By: Vasudha Pant
Contact information:
Richfeel Trichology Centre
This complaint is for the Indiranagar Center (No.539, 2nd Stage, 16th Road, Indiranagar, Bangalore – 560038, Behind Bda Complex ), Bangalore. On 11 May, around 1:45 pm, I had my first set of appointment and hair analysis in Indiranagar Clinic and I was promised that I would receive my Test report within 10-15 days max. On Monday, 18th May 2015, I received a call from the centre that my reports have come and I can collect it. I requested them to mail it to me since I was out of town to which they agreed and told me that the report will be emailed to you in next one hour. To my surprise, I didn’t receive the report at all. Next day, I called them and asked for the status of the report, Pushpa, who attended the call told me to call back in 5 minutes. When I did, she told me to call back after two days. I told her, I just want the reports to which she responded I am not aware of anything and the receptionist is on leave. When you do not how to handle the customer, why do you in the first place attend the customer! I asked her to make me talk to a higher management, she replied he is not in the centre, I asked her to give me his no. I told them to return the money if they are not ready to return back my money.She rudely replied I don’t know and then hung the call. It clearly indicated that she’s making excuses and is stopping me to talk to her manager regarding the issue. What are you expecting out of this experience !! ?Have you ever been to the clinic and seen with your eyes how pathetic it looks in the first place and on top of that such attendants !! Are you just focusing on money making than customer satisfaction ! in a service giving industry its customer who is supposed to do your publicity the most. Looking at the services that your centres are providing, I do not think any one would like to even talk about it forget visiting the centre. All I had requested was for the report to be emailed to me and what I got was a rude..extremely rude reply. I hope I never get to see such kind of service providers EVER!! Worst experience till date. Not only will I abandon you from my consideration list but will make sure everyone around me knows about it through social media ! If there was a star lower than 1, I would have given you that. GOOD LUCK WITH YOUR CHEATING! Vasudha