My order no. is #1NSF45992133. I asked for a replacement for 1 unit of Solid Wood Jodhpur Sofa Set a month back i.e. on 11th of feb 2016 (as I received a damage piece). Till date I haven’t received my replacement. Though the damage piece is collected by them but the replacement is still not received. I am in regular contact with Mr. Rahul and Mr. Shankar, who every time I call clarifies that your product is ready for dispatch. On 14th march, Mr. Shankar gave me a track id no. 347182662 stating that product has been dispatched. But this track no. is invalid. I had a talk with GATI express, they confirmed that no product has been booked by this number.

I have given many attempts by calling at +91 1564223522, +91 1564223521 but in vain. Either they don’t take a call or if by god grace saraf guys receive it- they put the call on hold. Heights of negligence.

Now, the only way left is to take a LEGAL ACTION against saraf furniture. Either replace my product asap or refund the money for that unit of Sofa.