Sharaf DG Reviews & Complaints

Reported By: rowsie

Contact information:
Sharaf DG
Netflix app not available in spite of confirmation by sales agent that it is netflix able

Deira City Center, United Arab Emirates

This happened only last night, I was so disappointed that I have been fooled by the sales person of sharaf dg in deira city center in TV section.

I bought a smart tv with an initial query if this tv is NETFLIX able because thats the reason why i want to buy the tv.

The sales person, in good faith, told me that it is NETFLIX able.
Without further ado, I bought and brought back home the TV.
Only to find out that it is NOT Netflix able, thinking that I need to download it first the App, I tried to download…

To my dismay, the TV itself could not be able to download…
I immediately called customer service next day, which is today… telling them that if they could not provide me NETFLIX app on the TV, I might as well exchange it to another TV with NETFLIX app.

To my great disappointment, they told me that it is not possible because I already open the package… BUT OF COURSE, how in the world would I be able to find out that issue if I did not open the package???

I want my TV to be exchanged or my money to be refunded…

DATE OF INCIDENT : March 8, 2018