ALL recruiters and Companies please be aware of this candidate. A complete fake profile with highly unprofessional attitude. Be aware on hiring this candidate, you may risk you client as he plays mischievously with the system which you might not be aware after he leaves you. Donot recruit this candidate his detail profile is put down here. Shashank Raj Mob: – 7276312985 E-mail:- Shashank_raj28@hotmail.com OBJECTIVE To obtain a responsible and challenging position where my education and work experience will have a valuable application. FUNCTIONAL SUMMARY I have been working with the IT/BPO industry. I have been associated with esteemed names Like Dell, Windstream and then 3 Global services and I have also served as a Team Mentor for one year at Wipro. I have always been able to meet the expectations of my superior and help in the times of need. Currently I am working as a SAP BI ADMIN (Administration – Authentication and Deployment) at KPIT Cummins InfoSystems PVT Ltd for more than 3yrs. EMPLOYMENT [May 2010 —- Till Date] KPIT CUMMINS INFOSYSTEMS LTD. Project: SAP Business Objects BI/BW (BOBJ) Details: Provide end to end support to the clients for installation, implementation and maintenance of the SAP BO/BI products. SAP BOBJ is one of the most critical projects for KPIT and it requires providing support to the Enterprise customers around the globe for SAP Product installation, implementation and integration issues. Our goal is to ensure that the Enterprise customers are able to implement SAP BI/BW products flawlessly with their existing or new environments and also integrate with leading technologies like Sharepoint, Siteminder, LDAP, Windows Active Directory and leverage the use of SSO, Portal SSO, OpenDoc and Analysis for MS Office. Platform: SAP Business Objects BI 3.1 All service packs, BI 4.0 all versions. Role: Software Engineer. Responsibilities: 1) Installation, Up gradation and maintenance of Business Objects Software, XI 3.1 and 4.0 and providing end to end support. 2) Following are the activities which I perform on day to day basis, as a part of my Administration activities for business Objects: • Installing, managing and configuring CMC and Infoview. • Installation, management and configuration of CMS. • Managing the User rights and security on the CMC. • Giving rights on folders, reports using complex combinations. • Installing Business Objects on various databases. • Installation of clients like WEBI, DESKI and Crystal reports and setting it up with the Business Objects servers. • Advanced rights settings, Inheritance, Checking security settings for a principal, working with access levels. • CMS session tracking, Auditing security configuration modifications, Auditing web activity. • Single sign-on to BI platform. • Server Administration tasks. • Managing WEBI, Deski and CR reports. • Managing Universes and connections related issues. • • L2 support for critical production issues. • Providing Integration with leading tools like MS Sharepoint, SAP NetWeaver etc. • Assisting customers with various OS environments like Windows Server 2003 and 2008, Linux, Sun Solaris, UNIX, servers. • Working on leading database technologies like Oracle, MS SQL SERVER 2005 and above, MYSQL, Teradata. • Providing assistance with SSO, SSL and integration with LDAP, Active Directory and other security mechanisms. • Working with Information Design tool and Universe Design tool, fixing connectivity and performance issues. • Working with WEBI reports, assisting the customers with Connectivity, design and administration issues. [Jan 2009 —- April 2010] HUTHISON 3 GLOBAL SERVICES Customer Relations Advisor (CRA) • Consumer Mobile Phone technical support. • Taking inbound calls to resolve issues related to Mobile phones’ hardware and software. • Focusing on Customer Experience (CSAT) and Problem Resolution. [July 2007 —- August 2008] Subject Matter Expert (SME) WIPRO BPO • Imparting training to the agents, specific to the process. • Handling escalations. • Making sure that all the metrics are met. • Handling a team of 8-10 agents and taking care of TL metrics in his/her absence. • Making outbound calls to ensure customer satisfaction. [Feb 2006 —-June 2007] WIPRO BPO Dell Technical Support Agent (TSA) • Consumer hardware technical support. • Taking inbound calls to resolve issues related to computer’s hardware and software. • Focusing on Customer Experience (CSAT) and Problem Resolution. Education Schooling St. Karen’s High School (ICSE Board), Patna, Bihar. 84% (Math and Science). Intermediate Kendriya Vidyalaya, Bailey Road (CBSE), Patna, Bihar. 77% (Math and Computer Science). Graduation BCA – IGNOU (UGC, AICTE, COL, DEC, AIU), Pune, Maharashtra. First Class (63.5%) . Achievements • editing, a demo of which can be found at the following channel http://www.youtube.com/user/SrajDragon/videos. • Won Consolation Prize at THE INTEL SCIENCE TALENT • DISCOVERY FAIR (20th august 2004). • Successfully underwent training conducted by DELL® for Windows XP and Vista troubleshooting. • Won award for Best Team for Quarter 3, 18th January 2008 from Dell® in a L2( SME)role. • Won the RISING STAR award in OJT in 3Global services. • Always been up to the expectations of my seniors and met goals par excellence. • Always scored above par in the annual appraisals. • Was awarded $100 for assisting Honda Of America Corporation in a Business Critical situation, saving millions of dollars of revenue loss while working with SAP Business Objects in my current role.