– complaint regarding online website

i have purchased a product from the above mentioned website on 4th of august my order no. is 5612147 and it was suppose to be delivered within 3-5 business days by the company but when i inquired about it the courier service from which it was sent informed me that it will not be delivered before 19th august it was betrayal to me. Secondly when i cancelled the product ordered and asked for refund company said it will take 2 months again against there policies and then when an email was sent on provided address there was no response from the company. During all this customer care was very rude and annoying at times giving false promises and misguiding me all the time regarding there terms and conditions. Please help

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