shopclues.com – non refund of money

Sir,
i order a San Disk Cruz-er Blade 16 GB Pen Drive for 490 rupees for my brother from shopclues.com order number 2692039 08 Mar 2013, 09:58 PM…..but till now there is non delivery of the product. When i call to their customer care they not receive the call and i mailed several time for refund but they told they looking up the matter. In website they update that they complete the delivery but I did not receive it till now….now about 5 month passed but they do not refund my money…..please do something

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