shopclues – Stylish Pendulum Wall Clock, Refund of money after getting cracked dial when reverse pick up is not initiated

Here is the conversation via emails:-

Hello,
Thank you for writing to us. We try our best to get back to you within 2 working days. To help us take the issue with the merchant and expedite the process please reply to this email by sending the image of the product.
Thank you,
Team Shopclues.
Frequently Asked Questions
—————————————–
>>How is the return request processed by you?
• As soon as the image of the product is received, your request is reviewed by ShopClues.
• If it is required, request is shared with the merchant for his approval.
• After approval, if a pickup is required, it is arranged through our courier partner.
• If reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges upto Rs.300 will be reimbursed by us.
• After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability
It takes between 1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.
>>How much time does it take to review the return request?
If you have shared the image and all the information, the request is reviewed within 4 working days.
>>How do I know whether I am eligible for replacement or refund? Or, Why is my request for return declined?
All our merchants are committed to honour issues raised under ‘buyer protection’ i.e. if the product that you have received is
• Wrong Size
• Wrong Color
• Wrong Quantity
• Defective
• Damaged, Or
• Significantly different from the description given by the merchant
>>How should I pack the product for pick-up?
Make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. On the box, do mention your order number. If your order is approved for pick-up, you will receive the packaging instructions and return address in a separate email from us.
>>Do I need to pay the courier company to send my product back?
If we arrange the pick up of your product, you don’t need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost. However, we will reimburse you the courier charges upto Rs.300 in the form of Clues Bucks.
>>My product has been picked-up, how do I know it has reached you?
After your order is picked from your place, within 24-48 hours, you will receive an email from us specifying the tracking details using which you can track the package on courier’s website. You can track the status of your return request at shopclues.com/trackorder too.
>>When will I get the replacement or refund?
We initiate the replacement or refund within 2 working days of receiving the product at our center.
For refunds it takes upto 2 weeks for the amount to get credited in your account after we have initiated the refund. However, if the refund is in Clues Bucks, the amount is immediately transferred to your ShopClues account. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written ShopClues order number on the package.

Cheers,
ShopClues Support Team.

Message-Id:7F8SB8Q1_52557f94ec88c_14aa3f87214c67b48370087_sprut
Reply, Reply All or Forward | More
ShopClues.com ##- Please type your reply above this line -## Hello, Thank you for contacting ShopClues.com. Your request has been logged with ticket number 492075, please use the same email for further communicatio
9 Oct
ShopClues.com ##- Please type your reply above this line -## Shopclues Support, Oct 09 10:32 pm (IST): Dear Customer, Thank you for contacting ShopClues.com. We sincerely apologize for the inconvenience caused to y
9 Oct
Me Attached please find the broken dial of the product i got i.e. order no 7273747.
9 Oct
ShopClues.com ##- Please type your reply above this line -## Nupur, Oct 10 09:33 am (IST): Dear Customer, Thank you for shopping at ShopClues.com. With reference to your order 7273747, we have escalated your refund
10 Oct
Me
To ShopClues.com
Today at 9:08 PM
Today is 21 oct 2013 and there is no refund of money in my account regarding order no – 7273747
Show message history
Reply, Reply All or Forward | More
ShopClues.com
To Me
Today at 9:08 PM
##- Please type your reply above this line -##
Hello,
Thank you for contacting ShopClues.com.
Your request has been logged with ticket number 510407, please use the same email for further communication. We try our best to get back to you within 2 working days.
Team ShopClues.

VIRESH ANAND, Oct 21 09:08 pm (IST):
This is a follow-up to your previous request #492075 “Return requested for ShopCl…”
Today is 21 oct 2013 and there is no refund of money in my account regarding order no – 7273747

Cheers,
ShopClues Support Team.

Message-Id:2XZHE2AH_52654a5f7fe3a_2b9a3f9b638c67b4182965c2_sprut
Reply, Reply All or Forward | More
ShopClues.com
To Me
Today at 9:08 PM
##- Please type your reply above this line -##
Hello,
Thank you for writing to us. We try our best to get back to you within 2 working days. To help us take the issue with the merchant and expedite the process please reply to this email by sending the image of the product.
Thank you,
Team Shopclues.
Frequently Asked Questions
—————————————–
>>How is the return request processed by you?
• As soon as the image of the product is received, your request is reviewed by ShopClues.
• If it is required, request is shared with the merchant for his approval.
• After approval, if a pickup is required, it is arranged through our courier partner.
• If reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges upto Rs.300 will be reimbursed by us.
• After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability
It takes between 1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.
>>How much time does it take to review the return request?
If you have shared the image and all the information, the request is reviewed within 4 working days.
>>How do I know whether I am eligible for replacement or refund? Or, Why is my request for return declined?
All our merchants are committed to honour issues raised under ‘buyer protection’ i.e. if the product that you have received is
• Wrong Size
• Wrong Color
• Wrong Quantity
• Defective
• Damaged, Or
• Significantly different from the description given by the merchant
>>How should I pack the product for pick-up?
Make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. On the box, do mention your order number. If your order is approved for pick-up, you will receive the packaging instructions and return address in a separate email from us.
>>Do I need to pay the courier company to send my product back?
If we arrange the pick up of your product, you don’t need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost. However, we will reimburse you the courier charges upto Rs.300 in the form of Clues Bucks.
>>My product has been picked-up, how do I know it has reached you?
After your order is picked from your place, within 24-48 hours, you will receive an email from us specifying the tracking details using which you can track the package on courier’s website. You can track the status of your return request at shopclues.com/trackorder too.
>>When will I get the replacement or refund?
We initiate the replacement or refund within 2 working days of receiving the product at our center.
For refunds it takes upto 2 weeks for the amount to get credited in your account after we have initiated the refund. However, if the refund is in Clues Bucks, the amount is immediately transferred to your ShopClues account. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written ShopClues order number on the package.

Cheers,
ShopClues Support Team.

Sir,

Today is 21 oct 2013 and there is no refund of money in my account.

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