Shukla & Sons Textile (Combo MI power bank) – ordered material not received

Dear Sir/Madam,
I have ordered MI power bank 10400 mah (Combo pack of 2 pcs) on 1st Jan 2016, payment Rs. 499 deducted from my account via Citrous pay. However, no goods received to me.
I raised this issue a couple weeks ago over phone In between I contacted you on 7531829335. I got verbal assurance to resolve the concern however there is no action as on date.

Pls relook onto subject and provide me the goods/return the money to my account.
Below are transaction details :
Merchant name :Shukla & Sons Textile
Merchant Order Number :96497000044707
Citrus Order Number : rgsnve
Order Amount : 499.00 INR
In the trailing email you will find the communication by Citrous…
Looking forward your positive action and confirmation.
Thanks…!
Best regards,
Shailesh Vispute
9175005761

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