Snap Deal Book My Packet – Packet not traceble and not reached destination

I Have booked adult Diapar for my mother who is bed ridden for many years through Snap Deal.com vide no 4979840299 dated 17/02/2015. The packet was handed over to book my packet courier at gurgaon. The packet is neither traceble through Book My Packet site nor it has reached me till 2nd March 2015.

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  1. Dear Majumdar,

    We sincerely apologize for the inconvenience.
    Hope your issue has been resolved. In case, you are still facing any concern, please write to us at [email protected].

    Thank you for your cooperation.

    Regards,
    Snapdeal Online Team

  2. Dear Majumdar,

    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
    working on it. For any further clarifications, please write to us at [email protected] and kindly mention your order ID in your subject line.
    Thank You for your cooperation.

    Regards,
    Snapdeal Online Team