Snapdeal.com-Deceived as Received faulty product – Deceived from Snapdeal.com-Received faulty product

Hello, I have ordered a mobile phone Nokia 105 worth Rs1095/- through Snapdeal.com (Order No-1519559204) They have sent a faulty product and after giving several complaints they are not ready to exchange/refund.Could you please solve this issue. Thanks and Regards, Rekha Singh 9393540358