Snapdeal.com – Not receive the ordered product through online shopping

Snapdeal.com
Address : OuNew Delhi Jasper Infotech Pvt. Ltd. 246, Ist Floor, Phase-III, Okhla Industrial Area.

Dear representatives , 21.09.2013 I had placed an order for the purchase of Inalsa Onyx Steam Iron through online shopping company Snapdeal.com, order number 1272373228 . I got the wrong iron, which ordered , moreover, it was broken. 30 .09.2013 I sent product back , AWB number 11124834750 and was assured that within 2 working days I will get my ordered product , or refund the paid summu.Do now I have not received any iron nor I got the money back , and stopped answering my appeal to this site. I ask to understand this conflict. With all due respect Dr. Irina Yadav .
Dr.S.K.Yadav
Address : F-2366,Raja ji Puram

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  1. Dear Irina Yadav,

    We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 30 Oct 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at writetous@snapdeal.com, mentioning your order ID in the subject line of the mail.

    Thank you for cooperating.

    Regards,
    Snapdeal Online Team