SNAPDEAL.COM – Wrong-color geyser being sent – no refund – no replacements

Wrong color of the geyser being sent by SNAPDEAL Regarding order: 3027312495

I purchased Racold 15L Eterno 2 Series Vertical Geyser which is shown on website as Grey and dark grey color, but i got a white and blue color, which is not what i was looking for. This is really bad that there is no guarantee that you get what you see on this website. Snapdeal says that they have not committed the color to be the same as shown on website.

So, guys, don’t ever think, that the item which is displayed will be same when delivered.

And, also i wrote an email to [email protected] they say that they don’t cover electronics goods for returns/refunds, what the heck,?
So, guys please think before clicking buy, because you would click on buy and they will send some different color and then you have to suffer with all customer care executives, and in the end, you will find that you have been fooled by SNAPDEAL. Shame on this!

THEY SAY FOLLOWING WORDS ON THEIR WEB PORTAL, AND HAVE NO SENSE OF COMMITMENT:- “Snapdeal strongly values customer satisfaction and understands that you may be worried what will happen to your money if you are buying online. We want you to be 100% satisfied with your buying experience on Snapdeal, and the quality of the product you receive. Our service TrustPay guarantees your purchase and gives you 100% of your money back in case we falter on our commitments. ”


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  1. Dear Sudhansu,

    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [email protected] and kindly mention your order ID in your subject line.
    Thank You for your cooperation.

    Snapdeal Online Team