Reported By: AamRee

Contact information:
Snapdeal / Earphone India

https://www.snapdeal.com/product/fpx-usb-data-cable-green/632832306951
http://www.foxprox.com

THE THREAD OF MAIL WRITTEN TO SNAPDEAL….

Vivo Issue
Wed, Jan 2, 10:29 AM

My Vivo phone suddenly became abnormal..

I was just charging it from Vivo charger..but the usb cable was a new one i ordered from snapdeal on 13th
dec…so despite being new…i faced some loose connection while charging…

while i was struggling with this charging issue…phone screen suddenly went black..

i tried with some other charger in some time..so it resumed..but again when i tried with the previous
combination..it again started behaving abnormally and was getting re started all of sudden.

Wed, Jan 2, 3:18 PM
to [email protected]

Same as stated in the 1st mail…

the cable is creating problem now..and my phone is blacked out due to some malfunctioning of the cable

the return / replacement date was 20 Dec and is over now. within this date no issues were there and i was out of station (in rajasthan)

so there was no question of complaint.

but its being 10/11 days more since then and i am facing problem..

So req u to suggest some solution.

Thanks

Fri, Jan 4, 4:04 PM
to help,

HI THERE,

YOUR COURIER PARTNER GUY HAS VISITED MY HOME FEW MINUTES BACK, BUT I HAVE NOT HANDED OVER THE CABLE TO HIM FOR THE MOMENT
AS I HAVE ANOTHER SERIOUS CONCERN WITH YOU AND / OR THE CABLE MANUFACTURER.

ONE UPDATE FROM MY SIDE REGARDING THIS ACCEPTED REQUEST OF PICKING THE PRODUCT BACK
AND PROCESSING REFUNDS.

AS YOU CAN SEE, I REPORTED THE PROBLEM I FACED USING THIS CABLE. FURTHER UPDATE IS THAT, DUE TO THIS CABLE

MY PHONE HAS SUFFERED EVEN BIGGER AND UNPRALLELED LOSS OF HIGHLY IMPORTANT DATA STORED IN THE INTERNAL MEMORY
OF THE PHONE, BECAUSE MOTHERBOARD IS MALFUNCTIONED BECAUSE OF THE FAULTY CABLE, WHILE I WAS TRYING TO CHARGE.

SO, NOW MY DEMAND IS A FAIR COMPENSATION TOWARDS THE NEW MOTHERBOARD COST. (WHILE THE DATA I LOST IS WAY BEYOND
ANY COMPENSATION SO, JUST ASKING FOR A COMPENSATION FOR MY MOBILE)

THE NEW MOTHERBOARD IS COSTING MINIMU RS 7000 (THE PRICE IS BEING TOLD BY VIVO MOBILE AUTHORISED SERVICE CENTER)

KINDLY LET ME KNOW, WHAT IS THE BEST COMPENSATION YOU CAN HELP ME WITH.

BASED ON YOUR REPLY (WHICH I AM ANTICIPATING IN POSITIVE) WE CAN FURTHER GO FOR RETURN / REPLACEMENT / REFUND OPTIONS.

HOPE YOU EMPATHISE AND ACT IN FAVOUR.

THANKS FOR KIND CONSIDERATIONS

REETESH KHARE

LATEST MAIL:
You guys seem to have gone BLIND or may be COLOUR BLIND…since you are not reading the detail i am writing (So far some 6 times i might have written)

Can you please call me back on 9967953672 or 8839264251 urgenty ??

if you would not call then this case would keep lingering on since the dialogue is not happening smooth and clear between us.

You are not reading the concern that i am writing.

Please read or / and call back immediately.

LATEST MAIL:
As informed by our courier, you want to keep your FPX USB Data Cable Blue – 1.2 Meter (Color: Blue).
This is wrongly stated by your courier. We said that, till the time you dont help us with a compensation solution to me (as explained 100 times in the previous mails)
we will be keeping the product with us, but we want to return it back and get not only the cash refund for it but compensation for my damaged phone too.
In the forwarded mails below…the same is been explained in detail. Please pay heed, before you pay the compensation or refund. Else, i would have to move to
Consumer Court with my complaint. So now consider this mail as a preventive warning.

AND THIS IS THE LATEST, TYPICAL MAIL FRON THEM..

Pickup Update | Your FPX USB Data Cable Blue – 1.2 Meter will be picked up within 2-3 days
AssNapDeel
x

[email protected]
Thu, Jan 17, 2:12 PM (22 hours ago)
to me

Dear Reetessh,
Thank you for contacting Snapdeal.

This is with reference to your email dated 16-Jan-2019 regarding the return status for your FPX USB Data Cable Blue – 1.2 Meter.

Please accept our apologies for the inconvenience caused.

Your item will get picked up within a maximum of next 24-48 hours. There was a delay due to unavoidable reasons at our courier’s end, rest assured your money is safe with us and post quality check we shall process the refund as per your preference.

If you require any further assistance, feel free to reply to this email. We would be glad to help you.

Thank you,
Team Snapdeal
Issued On: Wed, 2 Jan, 2019 Reference number: 53165531