snapdeal – for not refund the money

i purchased two shoes on snapdeal of rs.-2895 and i returned both the shoes. and i get the refund of rs.1423. i complaint daily to the coustmer care of snapdeal but still i dnt get the refund.
order no:-2648301110

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  1. Dear Naman,

    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [email protected] and kindly mention your order ID in your subject line.
    Thank You for your cooperation.

    Regards,
    Snapdeal Online Team