Snapdeal – Fraud – sent me a cheaper Product than i ordered

i brought a telescope online through snapdeal to one of my relatives as they did not deliver where i live. First of all they sent it with 3 days of delay. On the day of delivery i had to go back to my city due to some urgent matters and i picked up my product from there office. when i reached home i opened the box and found out they have sent me a cheaper telescope that is ‘the wrong one’. and when i sent a message on their website i did not get any reply, also they have taken the money worth for the telescope i ordered.
My home city: Chandigarh
City of delivery: Bathinda
Telescope ordered: Celestron astromaster 114eq
Telescope delivered: Celestron powerseeker 114eq
Cost for telescope i ordered: 13140
cost for telescope delivered: 11500

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  1. Dear Ripu Daman,

    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [email protected] and kindly mention your order ID in your subject line.
    Thank You for your cooperation.

    Regards,
    Snapdeal Online Team