snapdeal – not giving discount on replaced orders

I had ordered 3 bags online from snapdeal and accordingly got discount of 35% but one of the bags was defective so i registered for replacment but the snapdeal people arranged refund and did not gave me 35 % off onthe bag which i suggested for replacement l had to pay full amoumt ie 999 for the bag instead of discount value the snapdeal people are telling it is our policy that if any order is cancelled due to any reason the discoun t would be void .in the present age of window shopping consumers should be aware of such websites forgery and betraual kindly circulate such message allover tx

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  1. Dear Customer,

    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [email protected] and kindly mention your order ID in your subject line.
    Thank You for your cooperation.

    Snapdeal Online Team