Snapdeal – the worst deal ever

I am, like any one else, a normal citizen of India. I placed an order with an online e-commerce site called Snapdeal a few months back. My order wasn’t upto my specification due to which, as per their refund policies, they owed me my own money back. I filled a request on July 4. inspite of my repeated mails, phonecalls and reminders, they have not acted on it yet. I wonder if they even want to? The management gurus have forgotten that customer retention is much cheaper than acquisition. If this is how their “business model” is like, I wish them all the best for the times are going to be very hard for them. with competition increasing and customer services provided by amazon and flipkart seeing a new level, the drift of customers is imminent.
Its a sincere request to one an all reading this, every deal isnt the best deal. Think not once , not twice, but a lot many times before doing business with them.

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  1. Dear Palak Kapoor,

    We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 24 Sep 2013 has been noted and is currently being worked upon by our team. We will call you within the next 24 hours to give you an initial status on the status of your complaint. For more information, please write to us at, mentioning your order ID in the subject line of the mail.

    Thank you for cooperating.

    Snapdeal Online Team