Specare.com — Non delivery of product

I have purchased Spectacles from www.specare.com on 28th Feb 2016, Order #SC10299
I have made full payment online and they have charged extra Rs 300 for delivering product in next 2 days.

Today at the end of 02 March 2016, they say delivery is beyond their control and they can’t help or even refund.
No Idea by when product will be delivered.

Spectacles are of very importance in daily activity.
Please help.

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