Srilankan Airlines – My transit hotel

Srilankan Airlines Reviews & Complaints

Posted On: 15/09/2016
Reported By: Hosam Mohamed

Contact information: Srilankan Airlines

I book flight on 14/9/2016 with Srilankan from Guangzhou to Kuwait and there is transit on Srilanka about 18 hours and when I reach Srilanka 11pm and go to counter to take my Hotel booking the girl tell me no hotel we have another flight will be tomorrow at 9 am you can Chang your booking to it or you stay in the airport for 18 hours I told her my rights to take hotel and I want to keep my booking as it is and not accept the change she want to make me do and after one hours with her she make me crazy She not give me hotel booking then I take taxi and book hotel by my self and this is the 3rd time happen with me with Srilankan and submit complain and the answer I get is we are sorry for you we can not make any things for you
MY flight no UL 883 from Can to KWI on 14/9/2016
My flysmile No UL 600802322
my booking Reference 4AJ5OS
HOSSAM ABUSHADY

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