I have received 1 no. wrist watch for Rs 399 yesterday(On 2nd April). The container is mauled & now I cannot give the same to my relative on his birthday which falls on 18th of April. Is this the way you treat customers. I requested the person who delivered the watch but he said that as per Co.’s policy I cannot open the parcel in front of him. My order No. as printed on the plastic envelope is SURS8013429782399. Can I expect replacement of this packaging before 20th of April to save me from embarrassment.
I have received the wrist watch as ordered frr Rs 399/- with leather strap but the metal container was mauled, dented so I cannot give this as a gift to my relative whose birthday fall on 20th April 2016