Swagkart – Got defected item

Reported By: Sakshi kumari

Contact information:
Swagkart CF3 tower near steller jeevan Greater Noida west- 201306
vote4fashion.store

I ordered 2 dresses from this site on 18th march.
1. Knee hight denim shade dress- Xs/31
SKU- B2-10-Xs-31.
2. Summer knee hight solid dresses-XS/31
SKU-SS-10-Xs-31
And I got this order on 22 march. When I opened the product, it was completely different product. I got 2 t-shirts instead of those dresses. And that tshirt too was of bad quality. And it was ripped too. It doesn’t fit. So I decided to return them. When I checked their return policy, there was no helpcare centre, no phone no or nothing. All they said was “if u received any defected product, email us at [email protected]. with images”. So I did it. I emailed them my problem with the image of defected item. They said they will get back at me in 24 hrs. It’s been 1 day and I still haven’t heard from them. So I decided to get more into that store which I should’ve done earlier. When I checked it’s account on Instagram, there was no such user found. But when I checked it’s facebook, I found a page. So I checked it. And what I gatherer from there has stopped my heart. People in the comment section said that it’s a fraud company and neither they got the right product nor they got their money. Ever since I am sure that it’s a fraud company. And it is my fault that I didn’t check it earlier but I was in hurry and I ordered it. I also tried to call on the no. Who called me to when the package arrived. The number was At first, it rang and no one picked it up. And after that first time, it said to “call from the registered number”.Which doesn’t make any sense because that was my registered phone number from which I called. I am really worried that I wouldn’t be refunded. If u get into it and find that it indeed is a fraud company, a strict action should be taken. Not only me but some other people suffered from too. I saw that from that Facebook page. I want my money back and that site closed if it indeed is a fraud company. My order ID no. Is BS30980. I would also send the image me on the given id and I will provide my bank info for u to send me that money. It costed me 478. Btw the number on which I called was +918045849053. Please get into it and find out about my refund. Please!!!!
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