TSRTC Reviews & Complaints

Reported By: vinoddimple20

Contact information:

As advance bookings are not available from Suryapet depo, I have booked a ticket on 03-oct-2017 (ticket no:55628650) from KODAD, service number:2439 (KDD-KPHB). Boarding time is 2 pm.I did not receive the boarding bus details in time and the phone given in message is incomplete( only 7 numbers are there). Respective bus driver is Y.ANJANEYULU. While starting from kodad depo he did not make a call to me to confirm whether the passenger is coming or not. If he did it I would have his number so that I could make a call to him. As I wish to get in the respective bus at SURYAPET, I came there at 2pm.I told regarding incomplete phone number to suryapet depo officers and they have given kodad depo CI number ( 7989225791). I called so many times to this number, he did not lift my call. At last at 3:15 he attended my call and told bus driver number. when I called to bus driver he told that 5 min back bus has left suryapet depo. So I asked him wait for 5 min so that i will come, he said that “sure i will wait at pharmacy college please come”.Along with my dad I went there by bike, but he was not there. When I called him he said that ” come to hotel 9 i will wait there” which is 3 more km from that pharmacy college. Again we went there hotel 9 and called him, he said that I am at Nakrekal, come to nakrekal. Again we followed the bus till nakrekal. As the bus stopped at nakrekal I called him he said that come to kattamguru which is around 20 km from nakrekal. Already we followed the bus on bike from suryapet to nakrekal around 30 km. If that bus driver said like i could not wait as I already left the bus stand, I could not follow the bus to 30 km on bike. Because of that irresponsible bus driver and waste TSRTC Online booking site I have struggled so much to reach kukatpally.
When i called kodad CI back, he asked another kodad depo bus driver to pick me at nakrekal in which there no seats are available. I sat on gear box which is very hot and he charged 170 rup to MGBS. For what I have booked a seat from kdd to kphb for 333 rup? is for my comfort to reach madhapur easily. When I get down at MGBS i booked a cab came to room by 9pm.

Because of that driver I have lost so much money and I struggled so much to reach my room.
There is no responsible person to complaint about it and that irresponsible bus driver made me to do this.
Please take action on bus driver Y.ANJANEYULU his phone is 7382833687, 9490070607. Please maintain proper website to send respective information in in time and complete.

I wish my concern will be taken care.
Thank you.

Vinod Kumar ch
mail: [email protected]

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