Varni Fashion – Ordered 2 items and paid online but item not received and no confirmation/communication from seller

Reported By: Shashank S

Contact information:
Varni Fashion Surat
fastshoppingcon.myshopify.com

I ordered two handbangs online on Varni Fashion fast shopping through Facebook on 23/01/2021 from Bangalore, India. Payment was done online through UPI since there was no cash on delivery option. I received payment confirmation and the amount was debited, but, I did not receive order confirmation from the seller nor have I received the goods.Tried contacting the seller multiple times but couldn’t. The total order amount paid is ₹398. It has been more than a week and there is no communication from the seller whatsoever. I want to escalate this issue and get a full refund of my money.
transaction ID : – 102315728225 ( Paid to Varni Fashion – Razorpay Software Pvt Ltd.) Order number – 3364
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