Vefro Online Shopping — No action taken for return/refund request after delivering shoes which do not fit well

I have made request for refund/return of the shoes i did order. but no action is taken as yet. No confirmation of the same. Looks like these online shopping portal is just taking orders and not providing the services they promise.

Return Details
Return ID: #551
Date Added: 07pm31UTC_f2016Mon, 07 Mar 2016 17:19:42 +000003pm31_42052016Mon, 07 Mar 2016 17:19:42 +000031 Order ID: #14492
Order Date: 04am31UTC_f2016Fri, 04 Mar 2016 00:00:00 +000003am31_00122016Fri, 04 Mar 2016 00:00:00 +000031

Product Information & Reason for Return

Product Name Model Quantity
Lee Grain Dean Black Leather Boots 571 1
Reason Opened Action
Other, please supply details text_no
Return Comments
do not fit well, ..

Please let me know what action can be taken to resolve the same.

Thanking you,

Anupam Choudhary

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