VGP AQUA KINGDOM – NEW YEAR EVENT FANTASIA 2014 FORGERY and MISMANAGEMENT

We totally 6 members booked( Paid around the ticket through Groupon.com for the event Fantasia 2014 organised by VGP, Chennai. Event promised for Lot of fun, Unlimited food with the Menu for both Veg and Non- Veg. Timing was from 6:30 pm to 1 AM. But it was mismanagement by Organizers that the food was over by 8:30 PM and there were no proper arrangements made for food. With such a big capacity of crowd, they should have made arrangement for everyone as couple paid 2499/- and Stag paid- 1499/-. They made huge money out of this though food served was not upto the mark and most of the crowd did not eat as we were told that everything is over. Performance were also stopped around 9:30PM. We had another group of 6 members who came around 10PM and even did not enter the event as no food or no event left there. In case of such a failure of the Organisers, They should compensate us by returning back our Money. Though New year eve was spoiled for which no compensation can be made.

4 thoughts on “VGP AQUA KINGDOM – NEW YEAR EVENT FANTASIA 2014 FORGERY and MISMANAGEMENT”

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  1. Dear Rahul,

    We are really apologetic for the experience you had. We would need your Order ID and contact details at Social@Groupon.co.in to help you. Kindly provide us the same, so that we can escalate the issue.

    Regards,
    Groupon_In

  2. It was a horrible 31st night. didn’t get food and no events.. I spent 5000 bucks for a good night. The food was horrible. How come they mentioned as unlimited as they were not able to provide it for 1000+ customers but they sold more than 2K or 3K tickets. Worst event management by Amigos Events and it’s VGP’s responsibility and Groupon’s to return the money back. I wouldn’t recommend
    anyone to go to VGP again next time.

    1. Dear Nihar,

      We are really apologetic for the experience you had. We would need your Order ID and contact details at Social@Groupon.co.in to help you. Kindly provide us the same, so that we can escalate the issue.

      Regards,
      Groupon_In

  3. Dear Sir,

    I am writing to you with reference to the ticket bought online, through the portal http://www.madrasevents.in, for the New Year’s Event “Fantasia 2014”, which was scheduled to be held on the 31st of December 2013 at VGP – Aqua Kingdom, ECR, Injambakkam, Chennai 600115.

    The aforesaid Couple ticket bearing Ticket Number: EVE34271237, was bought by paying an amount of Rs.3015, online using Credit Card payment at 8:30 PM on 31st December. Please find below the email confirmation of the payment from Madras Events.

    At the venue entrance, we exchanged the aforesaid eticket for the Entry Ticket bearing Number: C000720. The same is attached herewith for your reference “Fantasia – New Years party ticket.pdf”.

    However, once we entered the venue at 9:30 PM, we were surprised to see that there was mayhem, chaos and confusion all over. The food and drinks were over long back and people were waiting in long queues for the buffet and drinks. When the food was not replenished, the crowd lost its patence and went on a rampage, smashing whatever they could get hold of. The crowd then went on stage and started arguing with the organisers and the stage artists, after which the stage events stopped. Chairs were being broken, light fitting on lamp posts and halogen lamps were being smashed all over.

    Considering that the situation had gone out of hand, people started running out from the venue. Fearing my and my family’s safetly, we decided to leave the venue immediately at around 10:30 PM.

    The event was totally mismanaged by the organiser who did not seem adept at hosting such events. The organisers had no control on the number of tickets issued and did not take into consideration the space constraints of the venue and crossly miscalculated the requirements of food and breverages for the audience. When the organisers were getting a sense that things were getting out of control, they should have stopped issuing more tickets.
    Therefore,
    1. Inspite of having valid tickets, we were prevented from enjoying ANY benefits thereof. Neither did we get food at the venue, not any breverages, nor any of the benefits mentioned on the back side of the Entry Ticket.
    2. The safety of me and my family, including my kids was put to grave danger because of the mismanagement on the part of the organisers.
    3. Our New Year’s celebrations were shattered and left us traumatised and horrified.
    4. We had to travel all the way from Velachery to the Venue and back, which is a loss to us in terms of both time and money.
    5. We had to forgo any plans we had of a new year party bash.
    6. We had to make alternate arrangement for food at the 11th hour.

    Given the above facts, we hereby demand a full refund of the ticket amount paid to you and a compensation of Rs.5000/- towards the deep inconvenience caused to us by your acts as highlighted above.

    The unused ticked is attached herewith for your kind reference.

    Thanking you.

    Yours sincerely,
    Devdatta Rivonkar