Vodafone – Extra Amount Added into Bill

Reported By: Dapinder Kaur

Contact information:
Vodafone Postpaid
Punjab

08/06/19-09:56:49 wwap_dls0049_ppu_kin01467053- 49
08/06/19-09:56:52 wwap_dls0047_ppu_kin01467053- 47
08/06/19-09:56:53 wwap_dls0035_ppu_kin01467053- 35
08/06/19-09:56:53 wwap_dls0039_ppu_kin01467053- 39
Total 4 Units – 170.00

within 5 sec these 4 units downloaded as per bill provided by vodafone and its cost is Rs. 170 which is not justified and not even possible. i have called their customer care services 2-3 times and every response is different. some one said they doesn’t have any details so will refund and other said that u had downloaded so u have to pay and one more interesting answer is you have added play store services subscription with vodafone bill.

I didn’t get why they think that their customers have no knowledge about the services and all. they just wanted to convince the customers anyhow.

strict actions needs to taken in this regard so that no customer will suffer in future.

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  1. I was charged ₹47 by Vodafone. I called them thrice and nobody was able to give a proper solution. They are saying something is downloaded through this link “wwAP_dls0047_PPU_KIN01467053” I have never downloaded anything from this site. Need help.