Vodafone – give my security back

As 9711663882 is my prepaid number. I requested so many times to change into postpaid. I visited couple of days to mini store but still they asked me to call on customer care. I submitted my documents 2 times. Firstly on 4th Feb, 2015.
Even I talked to the senior officers of customer care, they always arranged a call for me but no call has been received since yet. I also paid the security.
Kindly, help me out from this or give my security back. You can contact me on 9873407544



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