VOLTAS splitAC – full of defects, very first day it stopped working

The split AC was bought by me(6/5/2012) from the M/s bHATIA BROTHERS ,ROORKEE. On the very first day it stopped working.THIS was vv strange for me.My husband was in calcutta .He made atleast 50 calls to attend us.But he told that we are not responsible for it and provided the phone no of a local service centre that they will come to correct it .At last they came and corrected it .After 4 days it again stopped working.this was vv strange for me.Again they came and corrected it (THEY TAKE OUT ITS PART TO BE REPAIRED UP IN WORKSHOP).It was repaired.Again in aug,dec aprail it was repaired.Each and every time i was telling them it is a deffective piece so please change it by company.But they are repeatedly sayoing that it may be one amongst thousands.The whole year has been passed away .Now again on 20 sep it stopped cooling ,they again came and said that there is a major fault in its PCB and we will send it in company to repair it .It is again corrected with a bill of Rs 3100,having bill no 774 from RAJ ENGINEERS.Add 91/6 Sot street,Roorkee(Haridwar .Phone no:9837084497).repeatedly I am telling them .to change it by company. This time they are saying that u would would have to pay Rs 20,000.Sir just by telephonic complaimnt they were coming and did not provide me any complaint no .Sir,this time if i pay,then what would happen,if the same thing repeats.I am in a great mental tension.I am a working lady and dont have so much time .I ALSO COMPLAINT THIS IN TOLL FREE NA OF VOLTAS WITH COMPLAINT NO:13 SP 2404783. But till now i am helpless.And the service centres raja chaudhary is again and again ringing me for the clearance of his bill.PLEASE SOLVE MY MATTER AND GUIDE ME.

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