voonik.com – order cancelled without notifying consumer

I placed an order of two dresses with Order No R787523726 worth 2044.
They delivered me one dress and charged me Rs.1146.
They did not informed me that they have cancelled one of the dress. I followed up with them for the updates.
On a reactive update, they said me they have cancelled one of the dress.
After few days they processed the second dress with a charge of 1146.
When I wrote email about mischarge and requested to process it with remaining amount i.e 2044 – 1146 = 895 (which I have already given for first dress) , they wrote back it would be delivered before 25th Dec’15. But it did not come to me.
Again I wrote mail about the status, now received a mail stating it has been cancelled because of unavoidable reason.

They never give status beforehand. They take their own decision. Even cancelled the order without informing me.
I have to follow up repeatedly to know the status.

102 thoughts on “voonik.com – order cancelled without notifying consumer”

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  1. Hi Jayashri,

    We are extremely sorry for the inconvenience caused to you.We have tried reaching on your registered contact number but have been unavailable.Sorry to inform you this,the order is cancelled due to quality issues as we make sure the product reaching our valuable customers is of the best quality and we always strive for customer satisfaction. Please treat this incident as a rare exception and we hope you will give us another chance to serve you soon.For further assistance feel free to write to us at help@voonik.com so that we can solve the issues at the earliest.
    Thanks and Regards,
    Team Voonik

    P.S. For further clarifications feel free to reach us at 080-6666 7777 or support@voonik.com

    1. Sukalyan ghosh dastidar

      Same address, 2 metireals has booked,1st booking order no-R688172825, it’s OK, 2nd order no-R8040512031 same product, so cancels my 2nd order,

  2. Hey m trying to contact the voonik customer care but such a horrible service… you people donot even receive calls. .. I mailed you. .. I need to cancel my order

  3. Please cancel my order…..order no.R534623724
    and let me know when will I get my money back
    WORST shopping app ever.

  4. APARNA ROY CHOWDHURY

    I want my order cancel as per my house was locked & I am now out station.
    My order no is R342245356
    Date on 07/04/2016

  5. Vishwanath reddy b

    Today’s the dress delivered is navy blue colour but wat I saw in pic was dark blue colour I’m not satisfied

  6. I want to buy some other dress by mistake I purchased this one order no_R211005066.. SO I think I want to cancel my order…..please cancelled my order-R211005066..and please send me reply… Nd cancelled the product…..thank u…..

  7. bijusri rabha

    I want to cancel my order whice I ordered before sometimes. .because of some problems I want to cancel that..thank u

  8. I WANT CANCELING MY TWO ODER .ONE BRIDE DESIGENS LEHENGA CHOLI CORDE(5042292) ,DESIGNER FANCY LEHENGA CHOLI CORDE (3213182)