Way2Online Retail Private Limited (Whaaky.com) – Not sending product. Not responding

I have ordered 2 Koutons Jeans @ 749 (Order ID : S801028648) on 2015-11-07 08:59:53. Even after 20 days the order tracking is showing that “PREPARING TO SHIP”. Send many mails to [email protected], but no reply back. Also tried to call them many times in number “040-66228282”, but allways it is responding with a recorded message as “Working hours are from 10 am to 7 pm – Monday to Friday”. No one is responding.

On Nov 26, 2015 I have registered a complaint in http://www.consumercomplaints.in/

Two days after I register this complain, I received a mail from Whaaky.com which mentioned as “Your order S801028648 has been successfully shipped”.
Also povided the courier name (PROFESSIONAL) and Consignment No (DEL510761427), in that mail it mentioned as “Your order should reach you latest by 2015-12-01”.
I waited for some more days and reply to that mail(to:[email protected]) to either send product or refund the money. But still after 1.5 months I havnt recieved any reply from them.
I want to cancel my order and get refund the money.

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