whaaky – second hand iBall mobile phone delivered

My Initial Emal sent to Whaaky team on 30th Oct’2014 :
Hi Whaaky team,

This was my first order placed with you guys.

Attaching the invoice label that came along with the product, for your reference.

The product left me in a state of shock.

Guess I was totally cornered this time around, when a used or second hand iBall mobile phone was delivered. Actually, was not ready for this type of a shocker game plan 🙂

However, I do not wish to blame you guys, if that was the intended proposal of delivering to a customer.

I intend to return the product back as is.

Since my order is COD and as the payment has already been made by me to the carrier of the product yesterday, in sync with your refund procedure It would be great, if an a/c payee cheque is made out in my name ” M.Sarat Chand Reddy ” for an amount of Rs.999/-.

With reference to the additional Rs.100/- that was changed for courier / handling charges, I leave it to your discretion as to how you would make good that amount.

Tried reaching the customer service number 040-66228282, since last evening, unfortunately there was no response. Hence sending out this email.

Please call back to confirm on this return. Will be returning the product back today evening.

Kindly acknowledge

Received the following response from Whaaky:
Dear Customer,

We would be definitely happy to assist you. We would like to inform you that the complete product has been delivered after a series of quality & quantity check. Hence complaint cannot be applicable for the same.
For further queries, kindly revert to [email protected]
Thanks & Regards,
Whaaky Team

I reverted back to the said email a few mins back :
What do you mean by stating that a “complaint cannot be applicable for the same”!!

Are you guys forgetting the fact that your very own statement contradicts what you put on your website

Link : http://www.whaaky.com/Refund

At Whaaky, you will have a smooth hassle free shopping experience. We provide our customers with the best products at the best prices. The Return and Exchange Policy offers you the option to return or exchange items purchased on Whaaky.com within 72 hours of the receipt of the product. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost (Conditions apply). However an exchange is subject to availability of the item in our stock.

Smooth hassle free shopping experience, I doubt that. And why is there no response or answer when I dial your listed phone number “040-66228282″.

If you choose to speak with me, I await your call on my phone number 9866240216

A word of caution to all the people on common footing : These guys are fooling around, to make easy money. Really not sure, if the administrators will even refund our / your money.

Leave a Comment

Your email address will not be published. Required fields are marked *