WHAAKY – WHAAKY.COM – delivered defective order and not telling about refund

I placed a order on whakky on 28.7.2014. On 5.6.2014 they ddeliverd me a defective order. My order no S80519043. As their advised I send the defective order. The order reached to them on 12.8.2014. After every 3 to 4 they send me a mail and in mail they tolled in mail my shipment will be dispached within 4 business day. But when I call their customer care their represent tolled me on 28.8.2014 if my order not dispached within 31.8.2014 my amount will be refund. I send my bank details on them and also request if deirect refund not possible plz send me my refund amount in cheque. I send my request several time. Today their representative tolled me my replacement will dispached today and ABW number and detailed will be sent via mail within today. But no mail about refund. Plz tack care.

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  1. Dear Customer, 

    We @ Whaaky value each and every relationship and are committed to providing ‎an excellent experience. We apologize if u have faced a problem, but we assure you that we will solve the same at the earliest. It will be great if you could write to us at [email protected] regarding the same. 

    Caution : Please be aware that Whaaky never asks for your personal bank details like Password / Pin etc. Also, beware of hackers who tend to call from Whaaky and claim these details. Some of the phone numbers from where customers are receiving spoof calls are 8737031458 / 8884541915. This is for your information. Please refrain from giving your phone numbers in the forums so that you don’t receive any such calls.

    Thanks & Regards,
    Your friends from Whaaky