– not delivering the product and also not refunding money

Hi Myself md tousifuddin from Nanded Maharashtra and ordered samsung galaxy grand on 11 sept 2013 order no YBH4354418 (amount 19880 Rs) but they haven’t delivered but they have made commitment but they didn’t delivered and they canceled the ordered without informing me. But they haven’t refunded money back. they are forcing to order different things as per their choice. After some days same product is displayed on their website. After discussion with their executive I have given order once again YBH4435065 (amount Rs 18140) on 24th Sept 2013. After regular communication with their executive they haven’t delivered product till date. Today I spoke to executive anmol phunja from escalation team. I shocked after his answer he is saying wait till deliver if u canceled order we won’t refund money we will keep money in online account wallet( for other shopping u have to use same but won’t refund money back to my Bank account) also said that you can go at any court but we won’t refund money otherwise order different things HE is forcing to do shopping of Rs 20000 as per his choice or avaliabe product. I made payment from credit card and bank statement generated and made payment to bank also. Please do the needful and deliver the product or refund money. anmol phunja has communicated as rowdy style and told me that why you ordered same product. they dont have consumer feeling. Why I do shopping as per his choice Regrds Md. Tousifuddin 7875764417

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