SBI CENTRAL PENSION PROCESSING CELL HYDERABAD AP – non receipt of pention

sir I retire on 31 jul 2013. My PPO no 09/097/B/S/001208/2013,dated 10 jul 2013. same dispatched from CABS (Navy) on 11 Aug 2013. Already submitted live certificate on 29 Aug 2013. Other bank already has published pension. May I know bank will give market rate of interest. Request please issued my pension as possible. my account no. 30093319945 and I approached to my branch naval base visakhapatnam , they are telling due to software non working . SBI is larger bank this is silly answer. however please issued my pension for that my family should not trouble. thank u