Reported By: Nandini Saraf

Contact information:
Anogii by Vanshika Khanna Amritsar
https:// www.instagram.com/anogiicompany_?igsh=MWt3cGR0cXo2YXgycQ==

– On March 9th, I ordered five clothing items from Vanshika Khanna of Anogii, based in Amritsar, through Instagram.
– The agreed delivery timeline was 20 days.
– I made the full payment of ₹8336 in advance via Gpay. This included an additional ₹160 which was supposed to be refunded instantly but has not been refunded to date.

**Delivery Issues and Follow-Up:**

– Despite continuous follow-up and persuasion, the package did not arrive within the promised 20-day period.
– After over two and a half months of waiting, the package finally arrived but was delivered in two parts on two separate days.

**Problems with Delivered Items:**

– One item from the order was missing.
– The four items that were delivered did not match the promised quality, style, specifications, and measurements.

**Communication Challenges:**

– The phone number provided by Vanshika Khanna was out of service or invalid, making direct communication impossible.
– The only available communication method was Instagram direct messaging (DM), which proved to be highly frustrating due to slow and inconsistent responses.
– Vanshika frequently assured me that the package had been dispatched and was on its way, but these promises were not fulfilled in a timely manner.

**Current Situation and Interaction:**

– Upon receiving the items and finding them unsatisfactory, I contacted Vanshika Khanna to request a refund.
– Vanshika responded uncooperatively and refused to refund the money.
– She offered to replace two items and alter the remaining items, provided I courier them back to her at my own expense.
– She promised to deliver the new and altered items within seven business days of receiving the returned package.
– I requested written confirmation of this agreement via Instagram DM.

**Changes in Agreement and Concerns:**

– In writing, Vanshika altered her promise, stating she would dispatch the corrected items “after” seven business days of receiving the return package, rather than delivering them within seven business days.
– Given her past unreliable promises and lengthy delays, I am highly skeptical of her commitment and fear she is being dishonest.

**Desired Resolution:**

– I do not wish to engage in further dealings with Vanshika Khanna due to her unprofessional and fraudulent behavior.
– I seek a full refund of ₹8336 and compensation for the prolonged delay, frustration, and receipt of incorrect and poor-quality items.
– I require legal guidance on how to proceed to secure a refund and appropriate compensation for the issues faced.

**Supporting Information:**

– I have screenshots of the order details, payment confirmation, and Instagram chat records documenting the follow-up attempts and communication with Vanshika Khanna.
– Photographs of the received items highlighting discrepancies in quality, style, and measurements are also available for review.

**Summary:**

This situation has caused significant stress and inconvenience. Despite paying in full and waiting far beyond the agreed timeline, I received incomplete and substandard items. Vanshika Khanna’s unreliable communication and refusal to provide a straightforward resolution necessitate legal intervention to recover my funds and seek compensation for the unprofessional conduct encountered.

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How to file a complaint against Anogii by Vanshika Khanna?

* Go to Submit Complaint page
* Write Anogii by Vanshika Khanna in company name section and write your complaint in detail
* Enter your personal information (email will not be published)
* Get refund / replacement / damages from Anogii by Vanshika Khanna.