Reported By: Ayush Aggarwal
Contact information:
https:// babymonk.co/ Faridabad
One of the worst online shopping experiences I’ve had.
Order #80508 placed on 19 December worth ₹7,562.45.
Out of 3 items, 1 item was promised in 5–7 days and was never delivered, even after 30+ days. Despite this, the brand refused to cancel or refund the undelivered item.
At checkout, BabyMonk claims 7-day return & exchange, but once you face an issue, they conveniently point to a hidden refund & cancellation policy (buried deep on the website) stating:
No cancellations after order placement
Refunds only via store credit
This is extremely misleading and unfair. A customer cannot be expected to wait indefinitely for an item promised in 5–7 days and still be denied cancellation.
The other 2 items, despite different delivery timelines (one 5–7 days, one 30 days), were both delivered together after ~30 days. When we tried to return them:
We were told to ship the products back at our own cost
Refund would be given only as store credit
Why would any customer want store credit from a brand they no longer trust?
Additional red flags:
No customer care phone number
Only slow, unhelpful email responses
Policies designed to block refunds and push store credit
Zero accountability for delayed or non-delivered orders
This brand’s policies feel structured to trap customers after payment. Please think multiple times before ordering, especially if you expect timely delivery or a fair refund process.
Highly disappointing and not recommended.
—————————————————-
How to file a complaint against BabyMonk?
* Go to page
* Write BabyMonk in company name section and write your complaint in detail
* Enter your personal information (email will not be published)
* Get refund / replacement / damages from BabyMonk.